Foton Cummins: Service first worry free

On June 21, 2016, under the witness of Foton Omarco , Futian Cummins, and numerous users, the Foton Au-Marco No-Worry Driving Club was grandly established as the first high-end medium and light-duty truck customer service centered in China. The Friends of the Fame and the Worry-free Friends of the Tournament took the two major resources of Foton Motor Group and Futian Cummins, providing members with unique and innovative service contents such as maintenance, customer care and consulting, and caring value-added members. Leading "user value" with "service value-added".

The establishment of the Worry-free Travellers’ Club is seen as an innovative service model. The extended warranty service released on the day of the event is a sublimation. This service innovation is not only a “worry-free value for the whole process”. "Enjoy the" service concept, but also Futian Cummins and other core components of service bloom. As the only company that fully matched the Foton Cummins engine, Foton Omar has also benefited from its services in affixing quality labels to its products.

In recent years, Foton Cummins has been actively deploying service products, improving service quality, and improving the service layout. In particular, the service-first concept is deeply rooted in people's hearts. According to the China Truck Network reporter’s understanding, Futian Cummins is ready in advance to ensure that the users can enjoy the fastest and highest quality, including training for service station personnel, hardware allocation, site design distribution, spare parts service manuals, and spare parts reserves. Service.

Not only that, but in the past two years, Foton Cummins has been providing technical guidance to service personnel through the cycle of knowledge training, skills testing, and service competition, and has trained a large number of technical backbones and service elites, providing more powerful services for customers. Protection.

Futian Cummins Ouma No-Worry Driving Club Induction Ceremony

At the same time, Foton Cummins also attaches great importance to service technicians' maintenance skills and job literacy. In addition, it has established a point-to-point dealer training route to deliver the latest, most comprehensive and practical training knowledge in place so that it is fully covered, all-around, and all-weather training. Not only did it effectively meet the needs of dealers for training, but also overall improved service network capabilities, improved terminal service capabilities, and increased customer satisfaction.

Especially in the stage of upgrade and upgrading of products facing emission upgrades, Foton Cummins, as a leader in engine technology, has not only achieved product leadership, but also has followed its service and escort. As far back as the upgrading and upgrading of Guosi's products, Futian Cummins not only did a good job in technical knowledge training, but also cooperated with Futian Ouma to launch the “Fukang Cup” IV service skills contest. The theoretical knowledge competition and electrical system troubleshooting practices were Contents of the game, training high-quality, high-skill after-sales service team, the service will be refined.

With the advent of the Internet+ era, Foton Cummins is getting closer and closer to the users. FuChat User Club is the real performance of Futian Cummins's practice of “user thinking” marketing model. Through this platform, Foton Cummins has collected valuable comments and suggestions from customers on Cummins ISF and ISG light, heavy-duty and heavy-duty engine products. It understands the needs of users and allows users to participate in the research and development and even manufacturing of engines. User needs.

In the same way, the Ouma No-Worry Driving Club is also the home of Omar Cummins. The “Worry-free Worthing Enjoyment” is exactly what Cheyou promises to its customers. Futian Cummins will provide users with world-class power products, and will also provide professional and timely high-quality engine maintenance in cooperation with the Omar Service Station, which will truly bring value and peace of mind to the user.

It can be said that whether Futian Ouma can establish a worry-free rider club or launch a service extension guarantee, it cannot do without the support of Futian Cummins. The combination of the two has also brought about an outbreak of the market. From 2013 to this year, the products The ever-increasing sales figures contributed to Futian Oumac and also to Futian Cummins. 2016 is an important year for Omarco and Foton Cummins, and Futian Cummins will continue to provide reliable and efficient power solutions for the majority of users, while providing a full range of fast and high-quality after-sales service.

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