Shell officially identified Jingdong lubricants sold non-genuine

About the sale of counterfeit Shell Lubricants in JD.com's self-operated stores has become increasingly fierce. Recently, relevant media have learned that Shell issued a statement to a reporter from the Legal Evening News that, after Shell's official confirmation, the non-shell production of the lubricants sold in Jingdong's self-operated stores, Jingdong will immediately stop the sale of the product.

Jingdong "Malay" Shell Lubricant was found to be fake

Jingdong "Malay" Shell Lubricant was found to be fake

After the incident began, Mr. Wang, a garage owner, said that on June 3, 2016, Mr. Wang had selected 99 barrels of “shell” Heli in Jingdong Mall’s “Global Purchase” division. HX75W-40 Blue Heineken SN grade 4L" lubricant. I thought this was a pleasant purchase. After receiving the goods, Mr. Wang discovered that the origin of the lubricant barrel packaging showed Hong Kong origin. This was totally inconsistent with the information in JD.com’s “Overseas Direct Import of Malaysian Shell Lubricants” and there was a product problem. .

After learning of this news, a reporter from the Legal Daily reported to the Customer Service of the Shell Company. A staff member stated that the Shell company sold lubricants in China, tearing open the lid on the second floor will display a verification code, but Mr. Wang Among the batch of lubricants purchased, only one of the four torn barrels has a verification code, which further proves that the product has problems.

However, the reporter found that the current Jingdong own product "global purchase" a total of 31 imported Shell lubricants varieties, not without Mr. Wang, until the input "Shell 5W-40", only to find this named "Jingdong Straight imported Malaysia imported Shell lubricants." Immediately, remember to contact Jingdong customer service, the other said that this product is produced in Malaysia, but also produced in Hong Kong, due to insufficient inventory in Malaysia, the Treasury will be randomly deployed in Hong Kong, both quality assurance. Unlike domestic engine oil, imported engine oil does not have a security code, and Jingdong itself guarantees genuine products.

Shell statement: Non-genuine, Jingdong will immediately take off

After being exposed by the Legal Night Evening News, it quickly formed a hot spot. Recently, Shell sent an official statement to the reporter who interviewed the matter. The statement stated that Shell has recently received some consumers' queries and reflections on the two imported Shell branded products sold by Jingdong Overseas Direct Mining Area. We quickly sampled the relevant goods. We confirm that these samples are not produced by Shell. Jingdong has agreed to immediately stop the sale of the product. Shell strongly advises consumers in China to purchase Shell Lubricants through official channels officially authorized by Shell China, including the official Tmall Shell flagship store. Consumers can call the Shell Customer Service Hotline 400-010-3288 to inquire about the official authorized distribution channels of Shell China Lubricants.

In fact, as early as July 9, 2014, the official of Exxon Mobil (China) Investment Co., Ltd. issued a statement saying: “Our company’s principal purchased a bottle of 'Mobil' on the website on June 13, 2014. The “Mobil” brand of lubricant oil products, after being tested for the oil samples of the purchased products, the lubricant products marked with 'Mobil' and 'Mobil' registered trademarks are products that are registered trademarks of ExxonMobil Corporation. Manufactured by Xerox Mobil or its affiliates, is hereby identified."

Jingdong Mall subsequently issued a statement stating that the product was sold by a third-party seller, "Chuanghe Yongdao Car Products Store," and Jingdong had already removed the relevant merchandise from the merchant.

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